Monday, June 18, 2007

ArtScroll Adds Live Help and Call Back Option to Online Customer Service

You're under pressure. You've got 10 minutes to order a bar mitzvah gift online before leaving for an important business lunch. But after wading through eight web pages of books, you haven't a clue what to get. Suddenly, an IM (instant message) pops up on your screen: Hello, my name is Goldy. How can I help you? With a few key strokes and links, Goldy guides you to a wonderful selection you hadn't thought of. You choose the best shipping option, which will include a personal Mazel Tov card from you, and the transaction concludes. You're off to lunch and the Bar Mitzvah package is already being processed through the shipping department. Welcome to ArtScroll's new online Live Help! customers report high satisfaction from the newly installed Live Help feature, available during business hours (9:00AM-5:30PM Eastern time). Before and after business hours, customers can select the "Request a Call Back" option. An ArtScroll online representative will call you the next business day.